Returns & Guarantee

Returns & Guarantee (US Customers Only)
SuckerGames and The Suckers value your complete satisfaction. If you are not satisfied with your purchase, you can contact us within 30 days for a RMA No. (Return Merchandise Authorization) after receiving your purchase.

We will only accept returns of defective or improperly shipped merchandise. When returning unopened products, you must contact us within 7 days of receipt; we will not be able to accept returns for unopened products after 7 days of receipt. No other returns are accepted. If the item was purchased new, it must still be factory sealed to be accepted for return. Any merchandise that does not meet these guidelines will not be accepted and SuckerGames cannot be held responsible for return shipping costs.

In order to return merchandise purchased from SuckerGames first contact us through Live Support or email to receive a Return Authorization Number. Returns will not be accepted without a Return Authorization Number. Once a Return Authorization Number has been issued our support team will provide you with one of the following ways to return or exchange your item(s):

1) Ship the Merchandise Using USPS

If our support staff asks you to ship the product back to us, take the item to your local post office and ship it out via the most economical method. Shipping reimbursements will be calculated based on the USPS Media Mail rate and issued through store credit. Once we receive the return, we will return or exchange the product as agreed per our support staff.

2) Ship the Merchandise Using UPS

If our support staff asks you to return the merchandise through UPS, we will provide a UPS Label by e-mail. Once you receive the UPS Return Label place the merchandise you are returning in a box, place the UPS return label on the box, then drop the item(s) at any UPS Drop-off location. To find drop-off locations please visit this site:

UPS Drop-Off Locations

Please note that we can only provide the UPS Return Label for specific orders. Please contact our support team to see if your return/exchange qualifies.

For new items, the manufacturer of the product offers a 90 day guarantee. Within the first 30 days, new items that fit the return policy may be returned to SuckerGames after a RMA has been issued. After the first 30 days, the manufacturer of the product must be contacted for a return.

Once a RMA has been issued, it will be valid for 30 days. If SuckerGames does not receive the return within 30 days of the RMA being issued, the return order will be canceled and any items returned will be refused.

After a RMA has been canceled after 30 days, another RMA cannot be issued for the same product.

SuckerGames only accepts returns/exchanges under the following conditions :

All merchandise must be in its original packaging and must include all manuals and accessories.
Any new product(s) being returned must be factory sealed.
Merchandise that is defective will only be accepted for return within 90 days of delivery.
Merchandise that was received due to clerical error on the part of SuckerGames.
Repair/Service parts can only be exchanged for the same product.
When returning unopened products, you must contact us within 7 days of receipt; we will not be able to accept returns for unopened products after 7 days of receipt.
If there is a discrepancy in your order when you receive your package please contact us within 7 days of receipt; after 7 days, we will consider your package to have included everything ordered.
Items must be returned within 30 days of being issued a RMA.
Any non-defective item return may be subject to a 15% restocking fee.